Buzzook and its affiliates (collectively, “Buzzook”) are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how Buzzook collects, uses, discloses, and safeguards information about you in connection with our Services, website, and other interactions with you. We also describe the choices you have about your information.
We rely on you to comply with applicable privacy laws when collecting, using or disclosing information about individuals through the Services, including obtaining any necessary consent and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.
What Information Do We Collect?
1. Browsing our websites
When you browse our websites, we collect information about you as described below, some of which is collected automatically:
- When you use automated chat functionality (chatbots) to make an inquiry, provide feedback, or make another request, we may collect information about you such as your name and email address, your specific feedback or request, and information related to your use of our Services.
- Buzzook and our authorized service providers use cookies and other similar tracking technologies on our websites. These are described in our Cookie Notice.
- Aggregated website usage data including form analysis data (such as time taken to complete the form), engagement rate, session replay, and mouse movements.
2. Browsing our content
- Your social profile information for Social Networks you choose to connect to us. For example, your Facebook profile information may include your Facebook username and profile image.
- A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.
- Your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.
- Content that you may send and receive through Social Networks may contain the personal information of third parties. This may include information such as names, photos, ages, gender, geographic location, opinions, preferences, and phone numbers that are provided or posted by social media users.
3. Logs, usage, and support data:
- Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type, and settings, your device information (such as make, model, and OS), and the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.
- Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services.
- General Location information, such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your device.
- Customer support questions, issues, and general feedback that you choose to provide.
How Do We Use Your Information?
1. To serve you better
- We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.
- We use logging and other data such as general location information—for example, the IP address of your browser or device, to help us manage the performance, security, and compliance of the Services.
- Where you have chosen to share your specific location information, we use this information to provide location-based features, such as enabling you to share your location on your posts for Social Networks that support this functionality and to use any functionality that relies on location information.
- We analyze usage information, your feedback, support queries, and survey responses to identify issues and help us understand how you use the Services so that we can make improvements to our Services.
- We use Content, information that you send and receive through Social Networks, and other information from these Social Networks (such as your messages, posts, comments, images, advertising, and other material you curate and upload to the Services) in order to provide the Services.
2. To Communicate with you
- We use your contact information where appropriate to send you information about our Services, events, marketing communications (consistent with your preferences—see “Marketing emails, advertising, and website browsing” below), and job opportunities.
- We use email statistics, such as open rates, to assess the effectiveness of, and make improvements to our communications. We also use engagement analytics to better understand your needs so that we can provide the information and services that would be more suitable for you.
Who Has Access to Your Information?
Buzzook does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties.
Our employees and authorized contractors may need to access information about you when they require this information to perform their job.
All our employees and contractors are required to agree to maintain confidentiality and protect the privacy of your information.
We will share limited information about you with authorized service providers we use for marketing services, communicating with you, managing our customer database, provisioning professional services, and providing and managing the Services.
When sharing your information with any of the above service providers, resellers, and partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures and only use your information to carry out the Services and your requests.
We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands. For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you, and/or we would first attempt to notify you unless we are legally prohibited from doing so.
Changes to this Privacy Policy
We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.
How to contact us
If you have any questions, concerns, or feedback, please email our Privacy team and Privacy Officer/Data Protection Officer; or send a letter to: contact@buzzook.com
Attn: Buzzook Privacy Team
If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.